Vous trouverez sur notre plateforme l’ensemble des offres d’emploi que nous traitons actuellement. N’hésitez pas à postuler ! Votre futur emploi vous attend peut-être !
Si aucune offre ne correspond, n’hésitez pas à nous faire parvenir une candidature spontanée.
Head of Front Office Support (Operations & IT) – Private Banking Environment (Geneva)
Context
Our client is a Swiss private banking institution operating in a high-touch, client-centric environment.
Following a strategic merger of several operational and support teams, the bank is strengthening its operational backbone by creating a Head of Front Office Support (Operations & IT) role.
This position sits at the crossroads of Front Office, Operations, and IT, with a clear mandate: restore efficiency, structure day-to-day support activities, and absorb operational complexity so that the Front Office can focus on client relationships.
Role Overview
The Head of Front Office Support is responsible for managing and coordinating all first-line operational and IT support activities impacting the Front Office. This is a hands-on leadership role combining operational execution, incident management, team leadership, and close collaboration with internal stakeholders and an external banking platform provider.
Key Responsibilities
• Act as the single operational entry point for Front Office support issues.
• Ensure service continuity and efficient operational execution.
• Own and improve the ticketing framework (Jira).
• Transform incidents into actionable KPIs and reporting.
• Act as primary escalation point for complex issues.
• Manage the relationship with the external banking platform provider.
• Lead and develop a hybrid team of IT and Operations profiles.
Experience & Skills
• 8–10 years of experience in banking operations / operational support.
• Strong exposure to Front Office support.
• Proven experience implementing or restructuring a ticketing system (Jira).
• Hands-on profile (70% production / 30% management).
• Fluent in French and English.
What the Role Offers
• Key leadership role in a boutique private banking environment.
• High visibility and strong impact on daily operations.
• Attractive compensation package and benefits.
• One day of remote work per week.
Remplir le formulaire ci-dessous. * champs obligatoires
Vous ne trouvez pas l’offre d’emploi qui correspond à votre profil ? N’hésitez pas à nous envoyer votre candidature spontanée. Chez Sigma, nous sommes toujours à la recherche de talents dans les différents secteurs d’emploi que nous couvrons. Nous vous invitons à nous envoyer votre CV et votre lettre de motivation, et nous vous contacterons si nous avons une opportunité correspondant à votre profil.
